Privacy Policy
when you call our emergency line, submit a request, or browse
WaterDamageTN.us.
- Active emergency?
Don't wait on water damage
Our response line runs around the clock. Prompt action limits property damage, holds down repair costs, and keeps mold from taking hold.
- Collection
Information we collect
Personal information
When you request assistance, call our emergency hotline, or complete a contact form, we may collect:
- Full name
- Phone number
- Email address
- Property address
- City and ZIP code
- Details about your water damage emergency
- Insurance information (when voluntarily provided)
- Any additional information you choose to provide
Automatically collected information
When you browse our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Date and time of your visit
- Referring website
- Approximate geographic location
- Website usage data
This information helps us improve website performance, user experience, and customer service.
- Usage
How we use your information
We use the information we collect to:
- Respond to emergency restoration requests
- Connect you with licensed restoration professionals in your area
- Schedule inspections or service appointments
- Provide customer support
- Improve our website and services
- Analyze website traffic and visitor behavior
- Process estimate requests
- Assist with insurance-related inquiries
- Prevent fraud and unauthorized activity
- Comply with legal obligations
We only collect information that is reasonably necessary to provide our services.
- Collection
Phone calls
Our website is designed to help visitors quickly connect with emergency restoration professionals. When you call the phone number displayed on our website:
- Your call may be routed to a licensed service provider or qualified partner.
- Calls may be monitored or recorded for quality assurance, training, and customer service purposes where permitted by applicable law.
- Call details, such as the time, duration, and general location of the call, may be recorded to improve our services.
- Collection
Contact forms
If you submit information through our online forms, we may use your information to:
- Contact you regarding your request
- Arrange emergency services
- Provide estimates
- Answer questions
- Follow up regarding your inquiry
We will not use your information for unrelated purposes without your consent where required by law.
- Tracking
Cookies and tracking technologies
Our website may use cookies and similar technologies to:
- Remember user preferences
- Improve website functionality
- Measure website performance
- Analyze visitor behavior
- Personalize content
- Monitor advertising effectiveness
Cookies do not typically contain personally identifiable information but may be associated with information you voluntarily provide. You can disable cookies through your browser settings, although some website features may not function properly.
- Tracking
Analytics
We may use analytics tools to better understand how visitors use our website. These tools may collect information such as:
- Pages viewed
- Session duration
- Device type
- Browser type
- Traffic sources
- User interactions
Analytics data is generally aggregated and used to improve website performance and user experience.
- Marketing
Advertising and marketing
We may use information collected from our website to:
- Improve our marketing efforts
- Measure advertising performance
- Understand visitor interests
- Optimize website content
Any advertising or remarketing activities are conducted in accordance with applicable privacy laws.
- Sharing
Information sharing
We do not sell your personal information. We may share your information with:
- Licensed restoration contractors
- Service partners
- Technology providers
- Customer support providers
- Payment processors (if applicable)
- Insurance-related service providers
- Government authorities when legally required
Information is shared only when necessary to provide requested services or comply with legal obligations.
- Sharing
Third-party services
Our website may include links to third-party websites or services. We are not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any third-party sites they visit.
- Security
Data security
We implement reasonable administrative, technical, and organizational safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
- Retention
Data retention
We retain personal information only for as long as necessary to:
- Provide requested services
- Maintain business records
- Meet legal obligations
- Resolve disputes
- Enforce agreements
When information is no longer required, it is securely deleted or anonymized where appropriate.
- Rights
Your privacy choices
Depending on applicable laws, you may have the right to:
- Request access to your personal information
- Correct inaccurate information
- Request deletion of your personal information
- Limit certain uses of your information
- Withdraw consent where applicable
- Request a copy of your personal information
To exercise these rights, please contact us using the information below.
- Rights
Children's privacy
Our website and services are intended for adults seeking emergency restoration services. We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.
- Compliance
International visitors
Our website is operated in the United States and is intended primarily for users located within the United States. If you access our website from another country, you understand that your information may be transferred to and processed in the United States, subject to applicable laws.
- Compliance
Compliance with applicable laws
We strive to comply with applicable privacy and consumer protection laws. Depending on your location, you may have additional rights under state or federal law.
- Compliance
Changes to this privacy policy
We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or website functionality. The “Last updated” date at the top of this page indicates when revisions have been made. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
- Contact
Contact us
If you have questions about this Privacy Policy or our privacy practices, please reach out using the details below.
Water Damage TN
- Emergency assistance · 24/7
Every minute counts
If you’re experiencing a water damage emergency right now, don’t wait. Our response line is staffed around the clock to connect you with licensed restoration professionals serving communities throughout Tennessee.